Pull up a bar stool, we’ll tell you more…

Hospitality is a game where the rules are constantly changing, so the strategy and game plan has to do the same in order to really compete.
Our player? Siobhan Miller, Hospitalian at Crisp & Co.
What does Hospitalian mean?

In the hospitality industry you ultimately have two choices with marketing.
The first is to engage an external person or company who understand all things marketing,
however they don’t understand the industry or your venue well enough to get your marketing right.
The second option is use an internal hospo employee. They understand the industry, the venue and share your vision, however they don’t understand brand consistency, targeted marketing or online tools and insights well enough to get your marketing right.

What if we told you that you could have both?
You’d say we made it up.
We did.



Between managing service, handling complaints, training staff, writing rosters, ordering stock, hosting functions, updating menus and so on…it’s easy to see how business planning and marketing strategy can make it to the not-right-now list in this industry, despite the best of intentions.
Having spent a decade and a half managing venues, our resident Hospitalian is going to take your not-right-now list and action it.

Social Media

Social media and digital marketing can be yourbest asset
or your biggest liability. Your social media presence is the
online voice of your business; your “digital Maître d’” who will
speak to your customers long before you do,
often before they’re even your customers. Making the right first
impression has never been so crucial.
We’re here to manage those first impressions, whilst developing
your online profile and engaging the right people at the right time.


If social media is the online voice of your business,
graphics and design is your face.Whether it’s restaurant
menus, wine lists, function packs, digital tiles or a new logo,
we’re here to ensure your brand, your people and
your product look flawless.


Australia Day, Valentines, Grand Final Day, Christmas, New Years, Easter, Melbourne Cup, Halloween…
What’s the plan?
If there isn’t one, we’ve got you covered.
And if there is, let’s create a new occasion to fill your venue!